The 90-Day Guarantee
We back The Halo™ and The Reset™ with a 90-day, results-based guarantee. If you use the product daily for 90 days and don't see a difference, we refund you.
This sits on top of our standard 30-day return policy, which covers change-of-mind returns on unused product across the whole store. The 90-day guarantee is different: it expressly applies to opened and used product.
Which products are covered
- The Halo™ — 90-Day Fuller Hair Guarantee. The Halo is a water-based mist you apply to yourself, so we don't ask for it back — keep the bottle.
- The Reset™ — 90-Day Guarantee. The Reset is a device, so once your claim is approved we'll email you a prepaid return label. Send it back and we'll refund you — no restocking fee.
Every other product on the store is covered by the standard 30-day return policy.
How it works
Use it every day for 90 days, and take one quick progress photo a week along the way. That weekly photo is the whole ask — it's how we know the product was genuinely given a fair go, and it's the only reason we're able to offer a guarantee this long.
How to claim
Claims are accepted from day 90 of delivery. Email help@thatwellnessgirl.com with:
- A photo taken when you started
- Your weekly progress photos across the 90 days — same lighting and angle where you can
- A photo of your bottle or device showing it's been substantially used
We understand life happens. If you've missed the odd week, send us what you have and we'll review it.
The details
- Purchases must be made directly from thatwellnessgirl.com
- One claim per customer or household
- We refund the product price to your original payment method; original shipping costs aren't refunded
- Approved refunds are processed within 10 business days — for The Reset, once the device arrives back with us
Questions about any of this? Email us at help@thatwellnessgirl.com and a real person will answer.