Política de reembolso

Without you, we are not That Wellness Girl.

If you for any reason have an issue with your order, we are here to make it right.

To start a return, please visit our return portal here.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care or beauty products that have been opened or used. This exclusion does not apply to products covered by a Product Results Guarantee (see below), which expressly applies to opened and used product. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Product Results Guarantees
Some of our products carry a results-based guarantee in addition to the 30-day return policy above. These guarantees apply to opened and used product.

• The Halo™ — 90-Day Fuller Hair Guarantee. The Halo is a water-based mist you apply to yourself, so we don't ask for it back — keep the bottle.
• The Reset™ — 90-Day Guarantee. The Reset is a device, so once your claim is approved we'll email you a prepaid return label. Send it back and we'll refund you — no restocking fee.

Claims are accepted from day 90 of product delivery. Because these guarantees run a full 90 days, we ask that you track your progress along the way — that is how we know the product was genuinely given a fair go, and it is the only reason we are able to offer a guarantee this long.

To make a claim, email help@thatwellnessgirl.com with:

1. A photo taken when you started
2. Weekly progress photos across the 90 days — same lighting and angle where possible
3. A photo of your bottle or device showing it has been substantially used

We also understand that life happens — if you have missed the odd week, send us what you have and we will review it.

Purchases must be made directly from thatwellnessgirl.com. One claim per customer or household. We refund the product price to your original payment method; original shipping costs are not refunded. Approved refunds are processed within 10 business days — for The Reset, once the device arrives back with us.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 5 business days have passed since we've approved your return, please contact us at help@thatwellnessgirl.com